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Customer Support Manager

LiveFlow

LiveFlow

Customer Service
New York, NY, USA
Posted on Friday, June 7, 2024

🌍 ABOUT LIVEFLOW:

We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

We want to fix that.

We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.

🧠 ABOUT THE ROLE

We are seeking a dedicated and empathetic Customer Support Manager, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.This role is specifically designed for people with top-notch technical support and problem solving skills who are eager to grow their career in a customer-facing managerial role.



AS A CUSTOMER SUPPORT MANAGER SPECIALIST YOU WILL:

  • Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.

  • Address customer support queries promptly and empathetically, consistently exceeding customer expectations.

  • Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.

  • Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.

  • Craft a comprehensive Customer Support Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

  • Implement and refine customer support processes to enhance customer satisfaction

🧳 WHAT WE'RE LOOKING FOR:

  • 2+ years management experience in a customer success, customer operations or customer support related role

  • Customer satisfaction and customer support skills

  • Strong analytical skills and ability to identify and resolve customer issues

  • Excellent communication skills, both written and verbal.

  • Strong problem-solving skills and the ability to think independently in a fast-paced environment.

  • You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.

BENEFITS:

  • Competitive base salary

  • Substantial equity package

  • Health, vision, and dental insurance

  • 401(k)

  • All the latest tech you need; MacBooks, monitors, etc.

  • Monthly budget to spend on books and conferences to keep learning

  • 28 days paid vacation + 9 US holidays

The estimated base salary for this role is $90,000-$120,000 USD. This range is subject to change, and the final base salary will be determined by factors such as geographic location, skills, work experience, and business needs.