Strong prompt-writing skills and a working understanding of what AI tools can and can't do.

Experience in insurance or financial services.

Support platform operations

Organize process knowledge

Write short use-case documents

3+ years in a client-facing role such as solutions consulting, implementation, business analysis or technical training.

Hands-on experience getting real work done with Claude, Microsoft Copilot or ChatGPT Enterprise, including building agents, Projects or custom GPTs.

Microsoft 365 experience (SharePoint, Teams, Copilot Studio).