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Product Implementation Specialist

Humaans

Humaans

Product
Dublin, Ireland
Posted on Saturday, January 20, 2024

At Humaans we believe that a successful implementation can drive incredible product adoption and sets the right tone of a quality long terms relationship with customers. Managing quality implementations with large data sets involved, it's hard work that requires care for the details, accuracy and efficiency.

As a Product Implementation Specialist you'll be at the forefront of helping our customers get the most value out of the Humaans technology and ensuring their are enabled to address their challenges and achieve their goals.

If this sounds exciting to you, we'd love to chat!

About us

Hi, we’re Humaans! We help globally scaling organisations transform their HR processes with a human-centric approach.

At Humaans, we want to empower People teams to create a customisable HR stack by offering flexibility and scalability to seamlessly integrate with other best in class platforms and point solutions, such as Google Workplace, Slack, Okta, Greenhouse, Lattice, DocuSign and more. The stack enables companies to manage employee data, documents, contracts, reporting, and people processes that power your entire HR structure.

We have raised $20 million in VC funding to date. Investors include major tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lütke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.

Our journey is only at the beginning, and we’re looking for people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that’s where you come in.

You’re excited by:

  • Working closely with customers to ensure a successful product set up and onboarding experience from purchase to launch.

  • Managing implementation processes end-to-end understanding customers' challenges to achieve the target timelines and goals set.

  • Working closely with Sales and Customer Success teams to ensure a seamless customer handover.

  • Contributing to the continuous enhancement of our products by providing feedback to our Product and Engineering teams.

  • Playing a key role in the post-sales customer journey, setting the tone for a long-term, value-driven relationship with our customers.

  • Working with large data sets that might be complex and tedious in nature.

  • Contributing in the improvements of our processes and best practices.

Things that will get us excited about you:

  • Proven experience in owning data implementation projects, particularly in a SaaS environment.

  • Strong project management skills with a track record of delivering projects on time and within scope.

  • A deep understanding of customer needs in the context of software implementation, with the ability to anticipate challenges and devise effective solutions.

  • Experience working in cross-functional teams, with a knack for harmonising efforts and driving collaborative success.

  • Comfortable in a dynamic, fast-paced environment, able to adapt quickly to changing priorities.

  • Proficiency in Google Sheets, Asana and ability to pick up new tools quickly.

Package & Benefits

Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

  • Salary. Competitive compensation.

  • Equity. Meaningful equity so that you own part of the company.

  • Flexible working schedule. We're outcome-oriented.

  • Time off. 25 days of paid time off per year plus public holidays.

  • Health. Private health and dental insurance.

  • Technology. A brand new MacBook (or whatever equipment you need).

  • Learning and development. Budget for books and other resources you need.

Our Commitment to Diversity

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.